POLICIES, TERMS and CONDITIONS
Customer satisfaction is our #1 concern. If you're not completely satisfied with your purchase within 10 days of delivery, simply return the product to us with your original invoice and Polarfrostusa will give you a complete product refund. Shipping charges are not refundable and Polarfrostusa has the right to refuse returns at our discretion. Products that are returned empty or products that have been damaged or tampered with will not be accepted. After receiving the returned product, Polarfrostusa will inspect the item and determine the proper course of action. At this time, we will contact you via email to let you know the status of your return. All refunds will be refunded to your original payment method. No exceptions to this policy.
All shipping rates are based on weight. Polarfrostusa has the right to choose any carrier to ship products. Based on weight, it is in our customer's best interest to offer multiple carriers. By doing so we can always offer our customers the best shipping rates available.
Polarfrostusa uses USPS, UPS, Fed-Ex and multiple trucking companies. Some smaller items will ship USPS. Some of our larger products may require to ship via truck. Additional rates may apply. Additional rates may also apply for drop shipments, shipping to Alaska, Canada and Hawaii.
Polar Frost Spray must ship via UPS ground service. All other products are shipped at our discretion. Hazardous products are shipped via ground service and can take up to 7 working days. Hazardous shipping is only available within the Continental US.
Terms and Conditions
This privacy statement discloses the privacy practices for Polar Frost USA because we want to demonstrate our unwavering commitment to your privacy, we agreed to notify you of:
If you have questions or concerns regarding this privacy statement, you should first contact us directly at: firstname.lastname@example.org.
Polar Frost USA has created this privacy statement ("Statement") in order to demonstrate our commitment to customer privacy. Because we gather important information from our customers and visitors, we have established this Statement as a means to communicate our information gathering and dissemination practices. Visitors and customers can update their personal information by sending an e-mail with current information to email@example.com
Information Collection and Usage
Polar Frost USA requires customers who request information, and subsequently register to use our products and services to provide contact information such as their name, company name, address, phone number and email address and later financial qualification and billing information such as billing name and address, credit card number, and the number of users within the customer's organization. We typically ask for additional information when a customer or visitor requests information about our products and services. This information often includes title, department, fax number and additional company information such as annual revenues, number of employees, and industry. Customers and visitors can choose to "opt out" of providing this additional information.
Polar Frost USA uses the collected information to set up accounts for customers and their respective companies. We may also use the information to contact customers to further discuss their interest in our products and services and to send notices of promotions and upcoming events, if the customer or visitor has so opted to receive these communications. Polar Frost USA customers will automatically be subscribed to our email newsletter when opting-in on our home page or subsequent pages. All customers have the opportunity to choose to opt out from receiving our newsletter. Customer information will not be shared or distributed to any outside vendor.
Polar Frost USA customers will be asked to provide an email address when registering for usage of our products and services. This is used to send notification of product updates and service and support information. Customers can choose to opt out of receiving these notifications. Again, customer information will not be shared or distributed with any outside entity.
Except as explicitly stated at the time Polar Frost USA requests information, we do not disclose to any third party the information provided. All financial and billing information we collect is used solely to check qualifications of prospective customers and to invoice our customers for their usage of our products and services. This billing information is not used by Polar Frost USA for marketing and/or promotional purposes.
Polar Frost USA uses a third party for credit card processing. This intermediary is solely a link in the distribution chain, and is not permitted to store, retain, or use the information provided except for the sole purpose of credit card processing.
Polar Frost USA uses pixel tags and other methods to gather information about the emails we send to our registered users and recipients of emails sent by our registered users to others. Pixel tags are tiny graphic files that are included in our HTML-encoded email messages. When such a message is opened in an HTML-capable email program, the recipient's computer will access our servers to retrieve the pixel tag file, allowing us to record and store information such as email address, date and time the recipient viewed the email message, if the recipient's email program is capable of receiving HTML, and other logging information. Polar Frost USA uses this information to optimize delivery of future messages to specific recipients and to provide information to registered users with respect to emails they send through the Polar Frost USA System.
Polar Frost USA maintains log files tracking IP addresses to analyze trends, help diagnose problems with our servers and to monitor traffic/usage in order to provide better service to our customers and visitors. IP addresses are not linked to personally identifiable information.
Disclosure of Data
Polar Frost USA will only disclose your information if required to do so by law, or as otherwise stated in this Statement, or in the good faith belief that such action is necessary to: (1) conform to the edicts of the law or comply with legal process served on Polar Frost USA; (2) protect and defend the rights or property of Polar Frost USA and others, including among other things to enforce our Terms of Service; (3) act under exigent circumstances to protect the personal safety of its members or the public; (4) to correct technical problems and malfunctions in how we provide our service to you and to technically process your information; (5) to take precautions against liability; (6) to respond to claims that information you have submitted to Polar Frost USA has violated the rights or interests of a third party; or (7) as permitted by law or to provide information to law enforcement agencies. Also, certain technical processing of email messages and their content that are required for: (1) sending and receiving messages; (2) conform to connecting networks' technical requirements; (3) conform to the limitations of the Service; or (4 other similar technical connecting requirements.
It is possible that as we continue to develop our business, Polar Frost USA may be acquired. In such a transaction, customer information may be transferred to the acquiring entity. Users will be notified via [email] [prominent notice on our Web site for 30 days] prior to a change of ownership or control of their personal information. If as a result of the business transition, the users' personally identifiable information will be used in a manner materially different from that stated at the time of collection they will be given choice consistent with our notification of changes section.
Other Web Sites And Links
Other websites may contain links to the Polar Frost USA website. Polar Frost USA is not responsible for the privacy practices or the content of such websites.
As described above, third parties may independently collect information about you when you view ads or other communications from third parties through our products or services. If you do not want those companies to collect information about you, please contact them directly.
Changes to this Statement
Polar Frost USA reserves the right to make changes to this Statement and to our information gathering and dissemination practices and will provide notification of the change with a minimum of thirty (30) business days prior to the changes taking effect. If as a result of this change, the users' personally identifiable information will be used in a manner different from that stated at the time of collection they will be given choice.